Students

LionsLink Powered by ctcLink is a self-service cloud-based software that provides a set of common, mobile-friendly tools for students and staff to manage college business online, such as enrolling for classes, viewing financial aid, and other college business.

Learn how to log in and complete a variety of activities in LionsLink. If you can't find the information that you need or are having trouble, check out the additional support section for help.

Login Format:

  • 9-digit ID number (begins with 1 or 2)
  • ctcLink Password (use the Reset Password link on the sign-in page if you do not remember your password)

Log-in Options

Start Here! One Time Only

On the login page, click the 'Activate Your Account' link at the bottom of the page.

If you already have a ctcLink ID number from another college in Washington State, you DO NOT need to activate your account or receive a new number. 

Directions can be found in the Activate your LionsLink Account how-to guide below. 

I Don't Know/Remember My Student ID

After account activation, follow the MFA steps below to login.

Simplest to Use (Recommended)

On the Student View Dashboard, click the 'ctcLink Login' tile to:

  • Register for classes
  • Update contact information
  • View grades and class schedule
  • Review unofficial transcript
  • And so much more!

Student View Login  

Full Site

You can get most of the same information from both Views, but you will need to use Classic View to:

  • Set LWTech as one of your colleges of choice
  • Turn on screen reader
  • Enroll in a payment plan
  • Pay for classes
  • Report hours worked as a student employee
Classic View Login

 

MFA in LionsLink for Student

At LWTech we have enabled Multi-Factor Authentication (MFA) for all students and employees when logging into LionsLink. This enhances overall system security and keeps your account more secure. Follow the directions to sign-in to your LionsLink account using Multi-Factor Authentication (MFA) and set-up additional authentication options.

 

Student LionsLink MFA Directions

Before getting started:

  • We suggest using Chrome or Firefox as they are the preferred web browsers. 
  • Ensure that pop-up blockers are disabled.
  • If you just activated your account for the first time, make sure that you closed your web browser (including all open tabs).

Go to the LionsLink/ctcLink sign on page.

  1. Put your LionsLink/ctcLink ID number into the ctcLink ID field. This will be a 9-digit number that starts with a 1 or 2.
  2. Enter your password into the Password box. 
    1. Note: This is a different password then you use for the Okta Dashboard which includes Canvas, LWTech email, Legend, etc. If you do not remember your LionsLink/ctcLink password, select the Reset Password link at the bottom of the sign-in page.
  3. Choose the Sign in button.

A Verify it's you with a security method pop-up message appears.

  1. Choose the Select buttonto the right of the Email or Phone security method options. 
    1. When you get into LionsLink for the first time, you will not be able to use the Enter a Code or Get a Push Notification options. Please see the Setting Uand Using Okta Verify section below for more information on how to set up and use these verification methods on your computer or phone.
    2. To make your account more secure, always select the Enter a Code, Get a push notification or Phone options.
    3. Starting Friday February 16th, Security Question will no longer be a Multi-Factor Authentication (MFA) option for LionsLink powered by ctcLink. This has never been a recommended option for employees or students at LWTech as it is not the most secure way to verify your identity. If you have any questions, please reach out to the IT Help Desk.

The next series of pictures will show what you will see when you select the Phone or Email MFA options.

  1. Phone Screenshots
    1. The Verify with your phone pop-up message will appear.
    2. Please select Receive a code via SMS.
      1. If you can't receive SMS (text) messages, you can select Receive a voice call instead. If you do not have a phone, you could use someone else's phone or call a phone to get the code and enter it in the system.
    3. A new pop-up message will appear. Enter the verification code in the text message you receive from ctcLink in the Enter Code box.
    4. Select Verify.
  2. Email Screenshots
    1. The Get a Verification email pop-up message will appear.
    2. Please select Send me an email.
    3. A new pop-up message will appear. Select Enter a verification code instead.
    4. Go to your email and find the email with the subject One-time Verification Code.
    5. You will now be on the Verify with your email pop-up message. Please Enter code from your email message and select Verify.

You are now logged into your Okta My Apps homepage. Select the ctcLink box to get to the ctcLink Gateway page. 

Your screen will now show the pop-up message below. Enter your password and select Verify. After this you will see the ctcLink Gateway page.

 

Optional: Setting up and Using Okta Verify for Multi-Factor Authentication (MFA)

SBCTC recommends students and staff use Okta Verify for ctcLink multi-factor authentication (MFA). Through the Okta Verify app, you can set up to receive a push notification or enter a code from an electronic device. Instructions for how to set up both are explained below.

Note: If you do not have a device that accepts SMS messages that can be used for authentication, please reach out to LWTech IT for additional assistance.

After logging into LionsLink powered by ctcLink. Select the Password Settings box on your My Apps Okta Homepage.

In the Security Methods column of your Account page, select the Set up button to the right of Okta Verify.

A pop-up notification will display. Please select the Set up button.

You will need to go through multi-factor authentication (MFA) one more time with the phone (text) or email security methods before you can go to the next step in the process.

Another pop-up notification will appear. Please follow steps 1 through 3 listed on the screen. Do not close this window, because you will need to scan the QR Code when requested.

Tip:  If you already have another account through Okta Verify, you will need to select the plus button to add an additional account type for ctcLink Okta.

You can now select the Get a push notification (Okta Verify) security method the next time you log in to LionsLink powered by ctcLink.

To use this verification method, follow the steps below: 

  1. Select the Select button to the right of the Get a Push Notification Okta Verify on the Verify it's you with a security method pop-up window.
  2. If you do not see this as an option on your screen, it could be because you are not in an incognito or private window. ctcLink will default to the last used MFA option. Select Verify with something else and you will then see the pop-up window mentioned in step 1.
  3. Next the Get a Push Notification pop-up window will appear. Select Send push to get a notification sent to your electronic device.
  4. Select the Yes, It's Me button at the bottom of the Okta Verify push notification that was sent to your device. 

Another option you can select through the Okta Verify app is to Enter a code. To choose this method select 'Select' to the right of Enter a Code Okta Verify.

The Enter a code pop-up message will appear.

  1. Next go to the Okta Verify app on your electronic device.
  2. After pulling up your Okta Verify app, please select the picture of an eye.
  3. A six-digit code will appear. This will change every 30 seconds. The progress bar above the code indicates how much time is left until a new code is generated. 
  4. Enter the six-digit code in the Enter a Code from the Okta Verify app box and select Verify
  5. Now you are signed into your My Apps Okta Homepage. Select the ctcLink box, and you will reach the ctcLink Gateway page.

 

MFA Frequently Asked Questions for LionsLink

Since you are an employee at LWTech, you've already been completing MFA to log into LionsLink. You can continue to login the same way as before, using MFA.

If you don't have a device that can receive SMS (text) messages to be used for MFA, please stop by  the library to checkout a Security Key (YubiKey). A YubiKey is a small hardware authentication device that allows you to complete MFA by plugging it into your computers USB port and tapping it.

Setting Up MFA Security Key (YubiKey) in LionsLink

  1. After logging into LionsLink powered by ctcLink. Select the Password Settings box on your My Apps Okta Homepage.
  2. Under the Security Methods section, select the Set Up button next to Security Key or Biometric Authenticator.
  3. Enter your password and select Verify.
  4. You will need to verify that it is you with a security method.
  5. Once youidentity has been verified, you will be on the Set Up Security methods page. Select the Set Up button under Security Key or Biometric Authenticator.
  6. Again, select the Set up button for Set up security key or biometric authenticator.
  7. A pop-up box appears for Security key setup. Select OK.
  8. On the Continue setup pop-up box, select OK.
  9. To continue setup, insert  your security key (YubiKey) into the USB port on your computer.
  10. Touch the "Y" circle button in the center of your YubiKey.
  11. Now you are signed into your My Apps Okta Homepage. Select the ctcLink box, and you will reach the ctcLink Gateway page. 

Using YubiKey as your MFA method

Step 1

Go to the LionsLink/ctcLink sign on page.

  1. Enter your LionsLink/ctcLink ID number into the ctcLink ID field.
  2. Enter your password into the Password field.
  3. Select the Sign in button.
Step 2

On the Verify it's you with a security method pop-up screen, Select Security Key or Biometric Authenticator as your authentication option.

Step 3

Insert  your security key (YubiKey) into the USB port on your computer.

Step 4

Touch the Y circle button in the center of your YubiKey.

Step 5

Now you are signed into your My Apps Okta Homepage. Select the ctcLink box, and you will reach the ctcLink Gateway page.

 

Need Assistance?

Reach out to the ITS Help Desk for support.

How-To Guides

Canvas

All LionsLink how-to guides are available in Canvas. These versions include screenshots.

Website

Website guides are text only.

 

Additional Support

If you can't find the information that you need or are having trouble, please reach out to the resources below for assistance.
  • Frequently Asked Questions - Find answers to the most commonly asked LionsLink questions. 
  • ASK Me! - Can't find the information you need? Use our ASK Me! form to get your questions answered.
  • ITS Helpdesk Ticket - Submit a helpdesk ticket to Information Technology Services for account activation, account access, password reset issues, and other general troubleshooting questions.
  • Advising Help - Talk with your advisor about program requirements, class registration, academic planning, graduation, and much more! 
  • Enrollment Services Help - Running into issues trying to register for classes? Reach out to Enrollment Services for assistance.
  • Cashier Assistance  - Pay your tuition or set up a payment plan.
  • Financial Aid Help - Get all your financial aid questions answered.