Manage - Reset Your Password

Step 1 (Student View)

On the LionsLink Portal, click on ‘ctcLink Login’.

Step 2

Click on ‘Password Help’. Then click on ‘Reset Password’.

Step 3

Enter your ‘ctcLink ID’ (starts with 101 or 201).

Then select your desired reset contact option.

Tip: If you choose to reset via email, use the email address you used when you activated your account. This may be your LWTech student email address or a personal email address.

Step 4

Follow the instructions sent to your desired method of communication (text, voice call, or email).

Step 5A (if using email option)

Open the email from ‘Okta’ with the subject line ‘Account Password Reset’. 

Tip: If you don’t see the email in your inbox, check your junk or spam folders.  

Step 5B (if using email option)

Click on the ‘Reset Password’ button in the email. The link expires 1 hour after it is received.

Step 6

After you receive the code in your text, enter it into the ‘Enter Code’ field and click on the ‘Verify’ button.

Step 7 (if using live voice call option)

After you receive the code from the live voice call, enter it into the ‘Enter Code’ field and click on the ‘Verify’ button.

Step 8

Create your ‘New Password’. Then enter it again in ‘Repeat Password’.

Click ‘Reset Password’.

Tip: Your password must have at least 8 characters, 1 UPPERCASE letter, 1 lowercase letter and 1 number (0, 1, 2, …).

Step 9

You can now log back into ctcLink.