Mental Health Counseling Services

What is TimelyCare?

LWTech students have FREE, 24/7 access to virtual care services with TimelyCare — the virtual health and well-being platform from TimelyCare, designed for college students.

Students do not need insurance to access TimelyCare services.

As part of LWTech's partnership with TimelyCare, students have access to services in TimelyCare, including:

• MedicalNow: On-demand support for common health issues, including cold, flu, and allergies.
• TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
• Scheduled Medical: Choose the day, time, and medical provider that best works for you.
• Scheduled Counseling: Choose the day, time, and mental health provider that best works for you. (6 visits per year)
• Health Coaching: Develop healthy lifestyle behaviors, including nutrition, sleep habits, time management, and mindfulness.
• Psychiatry: Appointments are available through referrals.
• Self-Care Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.
• Basic Needs Support: Access to low or reduced-cost community resources, including food and housing assistance, transit support, childcare, and finances.

Access TimelyCare

Students have access to TimelyCare services 365 days a year. That means you have access during breaks, after-hours, and any time you need support! 

To get started:

• Visit timelycare.com/LWTech to get started 
• Download the app at the Apple App Store or Google Play App Store. 

Before accessing services for the first time, you must register with your LWTech email and password. Use the same password you use for your LWTech email to register with TimelyCare.

• For assistance with registering and logging in, contact TimelyCare at 833-4-TIMELY.

NOTE: Access to TimelyCare is only available to registered students. Students who graduate or who are no longer registered for classes will lose access to TimelyCare when their registration ends.

To schedule a Counseling appointment with LWTech's on-campus faculty mental health counselor, please complete out our counseling request form. Appointments are available virtually or in-person.

Request a Counseling Appointment

 

Upon receipt of your request, you will receive an email back within 2 business days during instructional days. There are no counseling services available during non-instructional days, including breaks between quarters.

Because there is only 1 full-time mental health counselor, there may be a waitlist for counseling appointments.

In general, appointments are offered on a first-come, first-served basis by date the student submitted the Counseling Request Form. All students must complete the required pre-appointment documents, which will be sent to the email address you provide through our HIPAA compliant platform, Simple Practice.

It is important to note that the LWTech Counseling Office does not offer crisis or after-hours services.

• If this is a health emergency please call 911 or if you are able, go to your nearest Emergency Department. 
• If you are in crisis please call 988 or Crisis Connections at (866) 427-4747.
• If you would like peer support, please call the Washington WARM Line at (877) 500-9276, Monday - Sunday, 9 a.m. to 10 p.m. 

Kyunghee Lee, LICSW

Meet Kyunghee, your Licensed Independent Clinical Social Worker, dedicated to providing compassionate and culturally sensitive mental health counseling. She has worked closely with BIPOC (Black, Indigenous, and People of Color) communities, international students, immigrants/migrants, individuals facing financial challenges, and survivors of gender-based violence. Kyunghee is well-equipped to work with a wide range of concerns using a blend of therapeutic approaches, including client-centered, trauma-informed care, mindfulness, Motivational Interviewing, and holistic approaches. She's here to offer mental health counseling to our cherished LWTech students and promote mental health awareness within our college community. In her free time, she enjoys quality moments with her cat and her family.

Counseling Department Supervisor

Katie Peacock, M.Ed.
Director of Student Services
Katie.Peacock@lwtech.edu

Waitlist

• Because there is only 1 full-time mental health counselor, there may be a waitlist for counseling appointments.
• In general, appointments are offered on a first-come, first-served basis by date the student submitted the Counseling Request Form.

Appointment Times and Session Length

• Appointments are available Monday - Thursday
• Appointments available virtually or in-person.
  • In-person appointments are available:
    • Tuesdays
    • Wednesdays
  • Appointments are scheduled for45 minutes
  • Appointments are FREE for all currently enrolled LWTech students.

Rescheduling (24 hours prior to your appointment)

• Notification: If students need to cancel or reschedule an appointment, please contact the counselor directly via email. It is not going to be considered as no-show or last-minute cancellations, as long as you provide 24 hours notice.
• Discontinuation of services: Repeated failure to attend scheduled appointments or last-minute cancellations (three or more times) may result in the discontinuation of counseling services.
• 15 Minutes: Students arriving more than 15 minutes late to a session may need to reschedule. If you arrive late, the session will still end at the scheduled time.

Short-term Counseling Services

Students are eligible for short-term counseling services. 

• Short-term is generally defined as less than 6 sessions. The number of sessions will be determined by the Counselor based on the student's need.
• The Counseling Department will make referrals to long-term support as needed.

Required Paperwork

• All students are required to review and complete initial documents prior to their first Counseling session.
• Initial documentation will be sent via Simple Practice, our HIPAA-compliant scheduling and video platform, to the email address provided on the Counseling Request Form.
• If paperwork is not completed prior to the session, a portion of the session will be used to complete it. To optimize session time, students are encouraged to complete this paperwork in advance.

Simple Practice Telehealth Platform

• LWTech uses Simple Practice as our telehealth platform for all counseling records as well as the platform for online video appointments.
• Once a virtual counseling appointment is made, students will be provided with a link that is sent to the email address provided on their Counseling Request Form.

After-Hours & Emergency Contacts

• LWTech does not offer after-hours or crisis services.
• Students experiencing a clinical emergency should contact 911. They may also contact Crisis Connections at (866) 427-4747 or 988. Many other counseling resources are listed below.
• Staff or students who are concerned about an emergent student issue should complete a CARE report at lwtech.edu/CARE and mark the report as “urgent.”

If you identify as a student with a disability, inclusive of mental health diagnosis' such as anxiety or depression, you may qualify for additional support services at LWTech. Many times students with mental health diagnoses do not consider themselves to be students with disabilities which leads to them being underserved in the following support programs. We highly encourage you to connect with these services to see if you qualify as you may benefit from the services provided.

• Disability Support Services: Provides disability accommodations (such as additional time on tests, priority registration, reduced distraction testing areas) to students with documented disabilities.
• TRiO: Provides academic advising, scholarship assistance, tutoring, transfer planning, financial literacy education, and support to eligible students.